Terms of Service — Netrun
1. General provisions
1.1. This User Agreement (hereinafter — the “Agreement”) governs the relationship between the administration of the Netrun service (hereinafter — the “Operator”, “we”) and an individual or legal entity (hereinafter — the “User”) that uses the platform to host and run applications, along with the accompanying features of the personal account.
1.2. Netrun provides tools for uploading code, configuring the environment, publishing a project on the Internet and managing it through a web interface. The specific set of features and limits is determined by the plans, the technical capabilities of the platform and the current description on the service’s website.
1.3. By registering, topping up the balance or starting to use the service, the User confirms that they have read this Agreement and the Privacy Policy in full and accept their terms. If the User does not agree, they must refrain from using the service.
1.4. Interaction with Users is carried out through the Netrun website and application (including the personal account, billing and the project management interface), as well as through the support channels specified by the Operator on the website.
1.5. Access to the service uses an account: an email address and a password set by the User at registration. The User must keep the account credentials confidential and bears the risk of actions performed from their account.
2. Provision of services
2.1. The Operator provides the User with access to the platform’s features to the extent corresponding to the paid balance / plan and the technical limitations of the infrastructure.
2.2. Deployment and running of a project are performed automatically or semi-automatically. Approximate publication times are shown in the service interface; the actual time may depend on the size of the artifacts, the queue and the state of the computing resources.
2.3. The Operator does not guarantee 100% uninterrupted operation, but takes reasonable measures to maintain availability. Where possible, we notify about planned maintenance through the service interface or other channels specified on the website. Notification of emergency maintenance is not always possible in advance.
2.4. The User understands that the operability of a published application depends on the correctness of its code, dependencies and settings; the Operator is not responsible for errors in the User’s software.
3. Rights and obligations of the parties
3.1. The Operator undertakes to:
- maintain the operability of the platform’s key components within reasonable limits;
- provide access to the control panel and paid resources in accordance with the terms of the service;
- consider support requests within a reasonable time.
3.2. The Operator is not responsible for:
- the content and behaviour of applications deployed by the User, and the consequences of their use by third parties;
- loss of the User’s data, if it occurred not through the Operator’s fault or without a breach by the Operator of its obligations under this Agreement;
- failures of third-party services (DNS, CDN, payment providers, etc.) on which the User depends.
3.3. The User undertakes to:
- comply with the terms of this Agreement;
- not use the service in the ways specified in section 4;
- respond in a timely manner to the Operator’s notices about violations and abuse requests;
- make their own backups of critical data and not rely on the platform as the sole storage.
4. Prohibited use
4.1. Using Netrun for the following purposes is prohibited:
- any activity that violates the applicable law of the User’s country, the country where the infrastructure is located, or international norms;
- cryptocurrency mining and other resource-intensive tasks without the Operator’s explicit permission;
- unauthorised scanning, probing and hacking of other people’s systems;
- organising and participating in DDoS attacks and other actions aimed at disabling other people’s infrastructure;
- sending spam and unsolicited mass mailings;
- hosting phishing, malware, exploit materials and other content that harms third parties;
- actions that damage the Operator’s infrastructure, other clients or the reputation of the service.
4.2. Upon receipt of justified complaints, the User must eliminate the violations within the period specified in the Operator’s notice.
4.3. You can report a violation by a project hosted on the platform (phishing, spam, malware, mining, scanning or attacks) at netrun872@gmail.com. The Operator considers such requests and has the right to suspend the offending project in the manner set out in section 5.
5. Suspension and blocking
5.1. The Operator has the right to suspend the provision of services or restrict access in the event of: a breach of the Agreement; justified complaints; ignoring notices; actions that create a risk to the infrastructure or third parties.
5.2. In case of a gross or systematic violation, the Operator has the right to delete projects and related data, with or without notice, in cases provided for by law and internal rules. A refund in such situations may not be made, or may be made with a deduction of the losses incurred — in the manner described in section 6.
5.3. The Operator is not responsible for the User’s losses arising as a result of a lawful suspension or blocking in the event of a breach of the terms of the Agreement.
6. Financial terms
6.1. Services are provided on a prepaid basis: the User tops up the balance in the personal account using the methods available in the interface. Charges are made according to the plans and rules displayed in the service.
6.2. A refund of funds is considered upon a request to support if the following conditions are met simultaneously: the service was not provided through the Operator’s fault, or access to the paid features was not provided within a reasonable time for reasons dependent on the Operator. A refund request is submitted through support within 14 (fourteen) calendar days from the moment of payment or from the moment when the paid service was not provided. Requests submitted after the specified period are not accepted for consideration.
6.3. A refund is not made if the User has breached the Agreement; the claim is based on a subjective assessment of quality in the absence of technical impossibility on the Operator’s side; the User’s actions have resulted in fines, blocks or other costs for the Operator; a chargeback was initiated without a prior request to support.
6.4. A refund request is considered by the Operator within 3 (three) business days from the moment the User contacts support. The User is notified of the decision made in a reply message from support.
6.5. If the request is approved, the refund of funds is carried out within 10 (ten) business days from the moment the refund decision is made. The refund is made to the User’s payment details from which the payment was made. The crediting time may additionally depend on the rules of the bank or payment provider.
7. Limitation of liability
7.1. The aggregate liability of the Operator to the User on any grounds is limited to the amount of services actually paid by the User for the period in which the claim event arose, unless otherwise expressly provided by the mandatory rules of law.
7.2. The Operator is not responsible for lost profits, indirect losses and loss of data, except in cases where such an exclusion is not permitted by law.
8. Personal data
8.1. Personal data is processed in accordance with the Netrun Privacy Policy, which is an integral part of the legal relationship between the parties.
8.2. By accepting the terms of the Agreement, the User confirms that they have read the Privacy Policy.
9. Final provisions
9.1. The Agreement comes into force from the moment it is accepted by the User and remains valid until the use of the service ceases and the obligations of the parties are fulfilled.
9.2. The Operator has the right to change the Agreement and the Policy. The current version is published on the website. Continued use after the publication of changes means agreement with the new version, unless otherwise stated in the notice.
9.3. For questions related to the service, the User may contact technical support at netrun872@gmail.com.